Ulula’s worker voice platform connects businesses to the workers they affect to create a more transparent, accountable and productive supply chains. By leveraging diverse and accessible information communication technology (ICT) to connect businesses with their stakeholders in real-time, companies gather information in real-time directly from stakeholders and enhance social dialogue between the stakeholders.
Workers can interact with the system through voice calls, text message, custom apps, WhatsApp, as well as the web to adapt to local context and needs. The Ulula platform works anywhere in the world, across languages and scripts to ensure stakeholders can easily participate.
Workers submit information anonymously and data is analyzed to provide companies a comprehensive living report on conditions inside factory walls. Not only does this aim to mitigate risk but also ensures complete transparency across the supply chain anywhere in the world to better manage working conditions.
The integrated platform for data collection and content management enables:
– Automated surveys to continuously monitor working conditions and community perception. Source questions from Ulula’s question bank or create custom questions to meet institutional and certification standards,
– Send mass broadcasts for continued engagement of target population,
– Set-up grievance management systems to manage stakeholder feedback and reconcile issues
Using Ulula’s tool, clients and partners can continuously monitor labour conditions, enabling them to address issues proactively and invest in remediation programs. Suppliers benefit from a more engaged workforce, reducing turnover, thereby increasing productivity and demonstrating compliance. Workers are continuously engaged and have the ability to contribute insights and anonymously to raise grievances across the entire supply chain.